Policies & Course Information

The following policies apply to all courses offered by Frontline Focus Education. Please review carefully prior to registering.

Attendance & Participation Policy

Full attendance and active participation are required for all courses. Students must be present for the entire course and successfully complete all required skills and assessments in order to receive certification.

Late arrivals, early departures, or failure to participate may result in non-issuance of a course completion card, regardless of reason.

Certification & eCard Issuance

Upon successful completion of the course:

• Students will receive an American Heart Association (AHA) eCard or other applicable certification
  
  

• eCards are typically issued within 48-72 hours following course completion
  
  

• eCards are delivered electronically to the email address provided during registration
  
  

It is the student’s responsibility to ensure their contact information is accurate.

Scope of Practice Disclaimer

Completion of ACLS, PALS, or other advanced courses does not expand a participant’s scope of practice.

All healthcare providers and EMS personnel are expected to practice within the limits of:

• State and local regulations
  
  

• Medical direction
  
  

• Employer policies and protocols
  
  

Certification reflects successful course completion only and does not grant authorization to perform skills outside of an individual’s credentialed scope.

Registration & Payment Policy

Registration for a course is not confirmed until payment is received.

Seats are limited and filled on a first-come, first-served basis. Frontline Focus Education reserves the right to release unpaid seats.

Payment instructions will be provided after registration submission unless otherwise noted.

Cancellation, Transfer & No-Show Policy

• Cancellations made 48 hours or more prior to the scheduled course may be transferred to a future class, subject to availability.
  
  

• Cancellations made less than 48 hours before the course, or failure to attend (no-show), are non-refundable and non-transferable.
  
  

• In the event Frontline Focus Education must cancel or reschedule a course, registered participants will be notified promptly and offered transfer or refund options.

Minimum Enrollment

Courses may be rescheduled or canceled if minimum enrollment is not met. In this case, registered participants will be notified and offered a transfer or refund.

Student Conduct & Professionalism

All participants are expected to conduct themselves in a respectful and professional manner. Disruptive behavior, failure to follow instructor directions, or unsafe practices may result in dismissal from the course without refund.

Course Materials & Preparation

Some courses may require pre-course preparation, including reading or online components. Participants are responsible for completing any assigned preparation prior to class.

Failure to complete required pre-course work may result in delayed or denied certification.

Photo & Media Policy

Photographs or videos may be taken during courses for educational or promotional purposes. If you prefer not to be photographed, please notify the instructor at the start of the course.

Accessibility & Accommodations

Frontline Focus Education is committed to providing inclusive learning environments. If you require accommodations, please contact us prior to the course so we may make appropriate arrangements.

Questions or Concerns

If you have questions regarding these policies, please contact:

📧 frontlinefocuseducation@gmail.com